Work · 03
Claims intake agent
A claim filed on WhatsApp. Documents collected, checked, case opened.
Recording not published yet
The problem
Claims arrive as photographs sent to a phone. Someone downloads them, checks nothing is missing, chases what is, retypes the details, and opens the case two days later.
What we built
- 01Intake on WhatsApp, where the customer already is, with no app and no portal
- 02Document checks in the conversation: is it complete, is it legible, is it the right document
- 03Extraction of the fields the case file needs, from photographs rather than clean scans
- 04A hard escalation rule: anything ambiguous goes to a person with the full thread attached
Want one of these, for your business?
Tell us what is slowing you down. We will tell you what it would take.