Solution 02
AI Agents & Automation
Software that reads a message and does the job.
Software that reads a message and does the job.
An AI agent reads what a customer wrote, works out what they want, does the job and updates your systems. It lives on WhatsApp, on your website chat and in your inbox, which is where your customers already write to you. It does not sleep, it does not forget to log what it did, and it hands over to a person the moment it should.
What an agent does
- WhatsAppBonsoir, vous êtes ouverts demain ?Good evening! Yes — Saturday 8am to 2pm. Anything I can get ready for you?How much is a consultation?25 000 FCFA, and we take MTN MoMo. Shall I hold a slot?
Answers in the language it was asked in. 22:41 on a Friday.
Customer support desk
It answers the questions your team answers fifty times a week — opening hours, order status, prices, documents — in your tone, in the customer's language, at two in the morning if that is when they ask.
- 01Answers from your own documents, prices and policies
- 02French, English and the local language your customers use
- 03Hands over to a person with the full conversation attached
- Web chatWe need a system for 40 delivery riders.Understood. Roughly how many deliveries a day, and what do you use today?About 300. Paper sheets and a WhatsApp group.That's our usual starting point. Tuesday 10am or Wednesday 3pm?
Scored, written to the CRM, call booked — before anyone opened it.
Lead qualification
Every new enquiry gets an answer in seconds, gets asked your qualifying questions, gets scored against your criteria, and ends up in your CRM with the call already booked.
- Replies to web, WhatsApp and email enquiries instantly
- Scores and routes by your rules, not a generic template
- Books into your calendar and writes the whole thread to the CRM
- WhatsApp[photo of an ID card]Got it — but the number on the bottom edge is cut off. Could you retake it flat?[photo]Perfect. That's 3 of 4. Last one is the police report.
Checked in the conversation, not five days later by phone.
Documents & claims processing
It collects the documents, checks they are complete and readable, pulls out the details, opens the case, and flags the ones that need a human eye instead of guessing.
- Insurance claims, loan files, onboarding packs, tender documents
- Extraction from photos of documents, not just clean scans
- An audit trail of what was read and what was decided
Back-office workflows
Order to invoice. Quote to contract. Form to spreadsheet. The copy-paste steps between your tools stop existing, and nobody has to remember to do them.
- 01Orders that reach billing and stock without being retyped
- 02Scheduled jobs: reminders, follow-ups, reconciliations, reports
- 03Errors surfaced to a person instead of silently propagating
Internal knowledge assistant
Your own procedures, contracts, price lists and technical files, answerable in plain language — so new staff stop interrupting senior staff to find out what the policy is.
- Answers grounded in your documents, with the source shown
- Access controlled by team, so payroll stays with payroll
- Cuts the onboarding period for every new hire
What lands in production
- A working agent in production handling real customers, usually inside one to five weeks.
- Every conversation logged, so you can read exactly what was said and what was done.
- Clear rules for the cases an agent must never decide alone — those go to a person, with context.
- A monthly report: volume handled, escalations, hours saved.
- One named person on our side who owns your system and answers when you call.
Not sure which one you need?
Tell us what is eating your team's week. We will tell you which of these fixes it, and roughly what it costs. If the honest answer is that you should fix something else first, you will hear that too.