Industries · 06
Microfinance, insurance & mobile money
Process the file in an hour, not in nine days.
What it actually looks like
Files arrive as photographs. Someone downloads them, checks nothing is missing, chases what is, retypes the details, and opens the case days later. Meanwhile a regulator, a partner or a reinsurer is asking questions about controls that were never written down.
Where the time goes
Document collection is a chase
Three of the same documents requested over a week, by phone, by a person.
The work is forty minutes and the file takes nine days
Almost all of the elapsed time is waiting and re-entry, not decision-making.
Nothing is auditable
Who saw what, who decided what, on what basis — reconstructed after the fact if at all.
AI is arriving without controls
Institutions here are being sold AI systems with no evaluation, no monitoring and no written rule about what a machine may decide alone.
What we would do about it
Document intake that checks as it collects
AI Agents & Automation →Claims, loan files and onboarding packs collected on WhatsApp, checked for completeness and legibility, with the fields extracted from photographs rather than clean scans.
First-line customer questions
AI Agents & Automation →Balance, status, requirements and next steps, answered instantly, escalating anything that touches a decision.
Evaluation before you trust it
AI Assurance →A test set from your own real cases and a number you can put in front of a board — plus red teaming, because these systems will be attacked.
Governance a regulator will accept
AI Assurance →Human-in-the-loop rules, data handling and retention documentation, and an audit trail that stands up to being audited.
Your sector not listed?
The pattern is nearly always the same: something is being done by hand every day because the record it needs does not exist yet. Tell us what your week looks like and we will tell you which part of it is worth taking away first.