Academy · 04
Build Your First Agent
The engineering course. You build an agent that reads a real message, decides what to do, calls a real tool, writes to a real system and knows when to hand over to a person. We cover the parts that tutorials skip: what happens when the model is wrong, when the API is down, and when someone tries to talk it into something it should not do.
- 3 days
- Advanced
- Three days, hands-on, laptop required
What we cover
- 01Agent architecture: prompts, tools, memory, and where each one fails
- 02Grounding answers in your own documents, with sources
- 03Connecting real tools: CRM, billing, spreadsheets, calendars
- 04Deploying on WhatsApp and web chat
- 05Handover to a human, and how to design it so nobody is surprised
- 06Evaluation: proving it works before anyone trusts it
- 07Monitoring, cost control and what to do when it breaks at 2am
What you leave with
- A deployed agent of your own, running on a real channel.
- A test set and evaluation script for it.
- Patterns you can reuse for the next five agents you build.
- An honest map of what this technology cannot do yet.
Who it's forDevelopers, IT staff and technical founders who want to build these themselves rather than commission them.
Training a whole team?
Corporate cohorts are taught privately, rebuilt around your own operation and your own examples. Tell us the team and the problem, and we will propose the shape.